Refund policy

Returns & Refunds Policy

At Blast n’ Cruise Co., we want every order to arrive looking and feeling the way it should.

Change of Mind

As our products are produced and fulfilled to order, we do not accept returns, exchanges, or refunds for change of mind.

This includes situations where you:

Change your mind after placing or receiving your order;
Order the incorrect size, colour, or product;
Decide that you no longer want the item; or
Find a similar product elsewhere.

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, incorrectly printed, incorrectly supplied, or does not meet a reasonable standard of quality, please contact us so we can make it right.

Depending on the circumstances, an appropriate solution may include a replacement, refund, or another suitable resolution.

To help us assess the issue, we may ask you to provide:

Your order number;
A description of the problem; and
Clear photographs showing the item and the issue.

Please use the contact form on our website to get in touch. We will review your enquiry and work with you to determine an appropriate solution.

Shipping Damage

If your item has been damaged during shipping, please contact us as soon as reasonably possible after receiving your order. Photographs of the damaged item and its packaging may be requested to assist us in assessing the issue.

Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase. Processing times after a refund has been issued may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law. Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.